“This is supposed to be lettuce,” a voice says, while fingers pinch a pale, stringy clump over an open sandwich wrapper. Less than a minute later the clump gets pulled between two hands, and the verdict follows: “It’s literally tearing like cloth.”
The 71 second video was posted on September 27, 2026 by @catelynwiseman, who tagged Jimmy John’s in the caption and wrote that what “appeared to be chopped lettuce was in my sandwich BUT IT WAS FABRIC OR GAUZE OR SOMETHING.” A shorter version of the same claim sits on screen as text for the whole clip: “THERE WAS FABRIC OR GAUZE OR SOMETHING IN MY SANDWICH.”
The camera stays tight on the food under a bright light. The sandwich has been opened up on its paper wrapper, with the Jimmy John’s logo readable on the paper, and shredded lettuce and a few larger green leaves are spread across it. Two pairs of hands work through the pile, one with bare nails and one with white polish. In the opening seconds, a narrow strip with an open, netlike weave hangs from the shreds caught between someone’s fingers.
Two people talk over the search. “Is there more down there?” one asks. “Yes, tons,” comes the answer. Then: “Is it all like that?” and “This is all like that. I told you.” The hand with white polish goes into the lettuce on the wrapper and comes back up holding a small pale wad between two fingertips.
About 37 seconds in, they stop over a white smear on one piece. “That’s mayo, I think,” one of them says. Then comes “watch this” and the pull test. Near the end one of them says the material is hard to pull apart, and the last line of the clip is, “That’s not lettuce. It’s like cloth.”
“Fabric or gauze or something” is her own description. The video does not establish what the material is or how it got into the sandwich, and it does not say which location made it or whether she had contacted the store. Her caption ends with one word: “help.”
For anyone who opens a takeout sandwich and finds something that should not be there, her clip already covers four things a complaint needs. The branded wrapper is in the same shot as the food. The material is filmed close up under good light. She shows what it does when pulled instead of only saying so. And she shows how much of it there is, by going back into the pile for more. Film those four before anything goes in the trash.
Then add what her video leaves out: the receipt or the order confirmation. Photograph it lying next to the wrapper so the store address, date, time and order number are in one image with the food.
Stop eating and keep everything. Put the sandwich, the pieces you pulled out and the wrapper in a sealed bag in the refrigerator. If the store asks for the item back, hand over part of it or send the photos, and keep a sample yourself.
Report it in writing, in this order. First the store that made the sandwich: ask for the manager and write down the name and the time you spoke. Then the company’s customer contact form or email, with the video and the receipt photo attached. Say plainly what you are asking for, such as a refund and an answer about what the material is. She tagged the chain publicly in her caption; a written complaint is what gets you a reply you can save.
If you ate part of it before you noticed, write down when and roughly how much, and tell a doctor if you start to feel unwell.
