A hand reaches up to a square of cardboard taped high on a shower wall and peels it back. Behind it is a white slatted grille, and when the camera is held up to the slats it looks straight through into a lit space on the other side of the wall.
Connor, who posts as @clw016, shared the 40 second clip on September 18 with this text on screen: “POV: You pay for a luxury adults-only resort in Crete and realise your shower comes with a live audience.” His caption names the hotel as Sea Side A Lifestyle Resort, which he describes as part of Omicron Hotels, and says the stay was booked through TUI. He posted it, he writes, “now that we’ve checked out.”
The clip has no narration. It starts at the bathroom vanity, under an oval mirror, and turns into a stone tiled walk in shower with a round rain shower head in the ceiling. The cardboard patch is on the wall at about head height. Once it is pulled away, a wider shot shows where the grille sits: in the shower wall itself, above the recessed shelf for toiletries. The final shot is outdoors at night, an open doorway in a stone wall with a narrow corridor running back behind it.
The caption explains how they found it. “We noticed light, noise, and the smell of fumes coming through our shower vent,” he writes, “only to find an open, unbacked grille” that, by his description, looked into a working boiler and filtration room and a maintenance corridor behind the wall.
The doorway in the last shot is the second half of his complaint. He writes that “the exterior access door to that corridor right off the public resort footpath was literally propped wide open with a brick all night. Anyone could have walked straight off the path and stood behind our shower wall.”
He says they raised it with management and quotes two replies: “This is the room type you booked” and “every room on your block is like it.” According to the caption, the hotel offered a move to an “alternative” room in the same block, “which had the exact same open vent, so we declined as this did not solve our concern.” The cardboard was their own fix. “We had to spend our holiday taping cardboard over the grille ourselves just to have a private shower,” he writes.
The complaint then went to the tour operator. “TUI have just told me I’m not eligible for any sort of compensation,” he writes, adding that this came “after nearly 2 weeks of reporting the concern.” He tags both companies in the post and sums up his position in one line: “A shower should be private, end of.” All of this is his account, and the post does not include a response from the hotel or from TUI.
Checking a Hotel Shower for an Open Vent and What to Record if You Find One
Do the check on the first evening. The three things he says gave it away were light, noise and a smell of fumes coming through the vent. Turn the bathroom light off after dark, look at every grille in the shower and see whether any of them glows. Then hold your phone camera up to the slats, as he does in the clip, and look at the screen.
Film it in the same three steps his video uses. First a wide shot from the bathroom door that shows where the grille sits in relation to the shower head. Then a close shot through the slats. Then, if you can reach it from a public path, whatever is on the other side, including any door that has been left open.
Report it to reception that night and to your tour operator the same day, in writing, and note the exact words of each reply with the date. His caption can quote management word for word, and he can say how long the reporting went on, because he kept track.
If you are offered another room, go and look at its shower before you agree to move. He says the alternative room had the same open vent. Since management told him every room on his block was the same, the request to make is for a room in a different block.
Screenshot the room description from the booking app while you are still there. His argument is that an open vent was nowhere in the room features listed on the TUI app, and that page is the record of what was sold.
If you cover the grille yourself, as they did with cardboard and tape, photograph it before and after, so there is a record of what you found and of what you put up.
